Sr. Customer Success Manager, Strategic Partners

About Jopari

Jopari is transforming healthcare by eliminating paper from claims administration and accelerating digital workflows. As the leader in the Property & Casualty marketplace, we support Commercial and Government Health Plans, Carriers, and Providers by modernizing claims processes, reducing administrative waste, and enabling efficient electronic communication. We are seeking motivated, mission-driven individuals who want to make an impact while advancing their career.

Position Summary

The Provider Success Manager, Strategic Accounts & Channel Partners is a senior, client-facing role within Provider Solutions accountable for the growth, retention, and overall success of high-value provider relationships and key channel partnerships. This role blends strategic account management with consultative sales—driving adoption of Jopari’s eBill, Attach, and Payment solutions while ensuring long-term satisfaction, program optimization, and measurable business value for clients.

The PSM manages the full relationship lifecycle for assigned accounts, including executive engagement, needs discovery, solution positioning, proposal development, contract execution, and post-go-live program optimization. This role partners closely with internal teams to ensure smooth implementation, ongoing performance management, proactive issue resolution, and continuous improvement to maximize client outcomes and account health.

Success in this position requires strong commercial acumen, executive-level communication, and the ability to influence operational, technical, and financial stakeholders across complex provider organizations and partner ecosystems.

Responsibilities

• Drive growth and retention across assigned strategic provider accounts and channel partners through joint go-to-market planning, coordinated outreach, ongoing program optimization, and expansion of Jopari solutions.
• Partner with Sales to support the expansion of new endpoints with Commercial & Government Health Plan Payers, ensuring provider access and adoption across assigned accounts.
• Build, manage, and accurately forecast an assigned account pipeline aligned to revenue and retention targets, progressing opportunities from qualification to contracting.
• Conduct ongoing account discovery, performance reviews, and needs assessments to identify optimization opportunities, quantify business value, and guide expansion of Jopari solutions.
• Convert paper-based workflows to electronic processes through consultative education and articulation of Jopari’s value proposition, ROI, and end-to-end capabilities across eBill, Attach, and Payments.
• Own long-term account success and satisfaction through proactive relationship management, regularly scheduled program reviews, optimization recommendations, and cross-functional coordination.
• Establish and deepen executive-level relationships with C-suite, senior leadership, and operational stakeholders to influence decision-making, strengthen partnership strategy, and increase solution adoption.
• Develop proposals, pricing recommendations, SOW inputs, and contract packages that align customer requirements with Jopari’s commercial and operational framework.
• Maintain rigorous Salesforce hygiene with accurate opportunity, account, and activity documentation to support forecasting and leadership visibility.
• Collaborate closely with Product, Marketing, Implementation, Provider Optimization, and Support to ensure seamless onboarding, issue resolution, cross-sell/upsell alignment, and long-term client success.
• Serve as a strategic advisor and advocate for assigned accounts, translating client goals into measurable outcomes and positioning Jopari as a trusted, long-term partner.

Qualifications

• 5+ years of account management or customer success experience, preferably in healthcare, health IT, RCM, payer technology, or provider workflow solutions.
• Demonstrated success in retaining, growing, or optimizing strategic accounts through consultative relationship management.
• Experience supporting or collaborating on commercial initiatives, such as expansion opportunities or connectivity projects.
• Familiarity with healthcare claims workflows, including eBill, EDI, remittance, attachments, payments, or related revenue cycle processes.
• Proven ability to engage and influence C-suite and senior leadership within provider organizations, channel partners, and payer stakeholders.
• Strong communication, presentation, and program management skills, with the ability to translate business needs into actionable plans.
• Ability to operate effectively in a cross-functional environment, partnering with Sales, Marketing, Product, Implementation, Optimization, and Support teams.
• Experience analyzing data and performance metrics to identify optimization opportunities and recommend solutions.
• Bachelor’s degree in business, healthcare administration, or related field, or equivalent experience.
• Salesforce experience (or similar CRM) preferred.

Preferred Skills

• Self-motivated, accountable, and results-oriented
• Strong relationship-building and communication abilities
• Organized, detail-oriented, and effective at managing multiple priorities
• Analytical thinker with the ability to translate problems into clear solutions
• Proactive in identifying needs, opportunities, and optimization gaps
• Collaborative mindset with the ability to work cross-functionally

Why Join Jopari

• Competitive salary with incentive opportunities
• 401(k) with company match
• Stock options
• Medical and Dental insurance options
• Health Savings Account and Flexible Spending Account eligibility
• Life insurance
• Paid vacation and sick time

Other

Department: Provider Solutions

Employment Type: Full-Time
Schedule: Monday – Friday, 8-hour shift

Pay Range: $110,000 – $140,000 / year, plus incentive opportunities for cross-sell, upsell, and retention performance.
Work Model: Remote with up to 25 percent travel

Please submit your resume in confidence to: careers@jopari.com